SCOPE

To support our hospitality service by serving customers in a professional, efficient and courteous manner

 

MAIN RESPONSIBILITIES

• Optimize sales of all food and beverage items while attending to customers in a warm, courteous and professional manner

 • Take orders from customers and ensure these are given to the appropriate person to execute

 • Serve food and beverages in accordance with established standards, but above all in a professional, courteous manner.

 • At all times practice good customer relations, assisting the guest in any way which does not adversely affect other customers DUTIES

 • Clean agreed designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements

 • Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items

• Clean and refill condiment sets

• Set tables to established standards, ensuring that all items are clean, undamaged and in a good state of repair

• Ensure sideboards on stations are always adequately stocked with replacement cutlery, linen or other established needs such as food and equipment

• Be familiar with the composition of all menu and drink items

• Clean tables as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed yet allowing customers to finish their meal without feeling rushed

• Ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the company

• Perform any other related duties as assigned

 

KNOWLEDGE & SKILLS

• The individual must be customer-oriented and results driven. He/ she must be a team player with a positive work ethic and a strong commitment to growth and development. The incumbent must at all time be able to work under pressure and must exude professionalism as well as provide a professional image

• Knowledgeable about food, beverages, dining etiquette and dining utensils

 

QUALIFICATIONS & EXPERIENCE

• 3 – 5 O’Levels including Maths & English)

• Previous experience in a similar position an asset